WEBSHOP

 

Through the webshop you can purchase credits to participate in our sports workouts. You can also order sports equipment, such as weight discs, dumbbells, resistance bands and more here. The webshop is accessible from our website, but also directly through your customer portal. 

Note: We offer our training courses via Zoom. Without a Zoom account, you can still participate: choose 'Join with browser' to participate without download. However, we do recommend downloading Zoom on the devices with which you want to follow our online training courses (e.g. a laptop, tablet or mobile phone) and register. Download Zoom here. With the download and registration we can guarantee the best picture and sound quality.

 

ORDERING AND BOOKING PROCEDURE

  1.  In the webshop, select the credit or article you want to buy and click view.
  2. Credits are limited valid. Check out the validity of your purchase in the webshop.
  3. Read and accept the terms and conditions and choose to pay.
  4. Fill in your details and register as a customer (for new customers only).
  5. Pay your order and receive a fortress email with invoice for your purchase.
  6. Receive an invitation email to permanently activate your customer account (new customers only).
  7. After activating, you will see your purchases in the customer portal under club account information (products). 


ONLINE, LIVE HOME WORKOUTS

  1. Book a home workout through your customer portal or via this website. Go to the timetable, click on your favorite lesson, and then click the blue "Book now" button.
  2. Book no later than 30 minutes before starting the home workout or 12 hours before the start of the 07:00 a.m. lessons.
  3. After a booking, your credit will be automatically debited.
  4. If you cancel a booking, the credit will be automatically recouped to your account in case of a cancellation up to 1 hour before the start of the training. If you cancel within an hour prior to the reserved training, you will not receive a refund of the credit .
  5. 10 minutes before the start of the home workout go to the timetable. This can be done via your customer portal or via the website.
  6. Click on the reserved lesson. Then click on the blue text 'Click here to participate in the training'. Click on 'Join with video' and wait in the so-called 'waiting room' until the instructor starts the online home workout. This will be 5 minutes in advance.
  7. After the home workout has started, the link will no longer work and your access will be voided. So be on time!


PERSONAL TRAINING

  1. Book a free and non-committal intake interview via our contact form.
  2. After purchasing credits for your Personal Training(s) session(s) you plan your appointments together with your Personal Trainer.
  3. When an appointment is scheduled, a credit is automatically debited.
  4. Personal Training appointments can be found in your customer portal under 'Appointments'.
  5. A Personal Training appointment can be cancelled free of charge up to 24 hours in advance. If you cancel the appointment afterwards, the reserved credit will not be refunded.
  6. An online Personal Training session is given via a live connection. The instructor will provide you with the correct access link in time.


SPORTS EQUIPMENT

If you order sports equipment, it will automatically be delivered to your home at the specified address in your customer account. Shipping costs are included in the sale price.